15 Glenn Bridge Road Suite D

Arden NC 28704

828-651-8206

www. sheltertech.com

 

 

FREQUENTLY ASKED QUESTIONS

1) What do you do?

2) What are your qualifications?

3) What is included in your heating systems?

4) How far do you travel?

5) Do you do solar and geothermal systems?

6) Can you install a heating system with a hot water heater as the heat source?

7) Does your heating system include cooling too?

8) Can the heating and cooling systems be installed in an existing house?

9) We want warm floors just in our bathroom, can you do that?

10) Do you service heating or cooling systems you did not install?

11) We have some health problems and heard this is a good heating system? Why?

12) How do I get a proposal?

13) Is there a charge for the proposal?

14) How much does this heating system cost?

15) Can I pay on time?

16) How do the consultations work and what is your fee?

17) How much will the heating system cost to operate? Is it cost effective compared to other systems?

18) I’ve heard about sick building syndrome and don’t want that to happen to my home. What can I do?

19) What if the tube breaks in the floor?

20) What can be done to prevent the tubing in my floor from freezing in the event of a power outage?

21) How much electricity does the heating system require?

22) How do you install the tubing?

23) What are the structural requirements for concrete on an upper floor?

24) What kind of tubing do you use?

25) How far apart are your tubing runs?

26) I heard boilers are dangerous. How safe is the boiler you use?

27) How much space does the boiler take? Do I need a mechanical room? Is there anything else it needs?

28) Do I need a hot water heater?

29) Do I have to heat the whole house like I do with my forced air system?

30) What are European hydronic panel radiators?

31) What kinds of flooring can we use with in-floor heating?

 

1) What do you do?

We provide the following systems and services:

Domestic and commercial buildings:

Design-build hydronic in-floor radiant heating (European warm floor system)

European hydronic panel radiator heating

High velocity cooling

Air quality assurance using dehumidification and ventilation

B. Multi-residence neighborhoods:

Solar-augmented central heating plant and district heating

Underground distribution

C. Consultations:

We are also available as consultants on the subject of building physics as applied to air leakage, acoustics, and thermal performance of the building envelope. This service is provided on a case-by-case basis for owner-builders, architects and professional contractors.

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2) What are your qualifications?

Bill Fleming, CEO of Shelter Tech, is a Mechanical Engineer with 18 years hands-on experience designing and building environmental mechanical systems. He is affiliated with BETEC (Building Envelope and Thermal Envelope Council of the National Institute of Building Science), EEBA (Energy Efficient Building Association), NAHB (National Association of Homebuilders), ASHRAE (American Society of Heating, Refrigeration, and Air Conditioning Engineers), and NSPE (National Society of Professional Engineers).

The staff at Shelter Technology has a wide range of professional backgrounds and has been personally trained by Bill to effectively deliver the best possible products and services.

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3) What is included in your heating systems?

We provide complete turnkey heating, cooling or ventilation systems that are integrated with the structure of your home.

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4) How far do you travel?

Generally, we like to keep our business within an hour’s drive of our office. If your project lies much outside of that range, perhaps we can serve you by consulting with you, your architect or your contractor (see #16 below).

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5) Do you do solar and geothermal systems?

In certain circumstances we can include various solar aspects to some of our designs such as active solar heat collection. We can also comment on solar daytime lighting and passive solar design, as appropriate.

We don't install geothermal systems.

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6) Can you install a heating system with a hot water heater as the heat source?

We prefer not to install this kind of system. We feel it is an inferior product and potentially dangerous. We highly recommend using appliances without open flames (see #26 below)

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7) Does your heating system include cooling too?

For the ultimate in heating and cooling, you must have separate systems. We use the Unico high velocity, quiet cooling system that utilizes ceiling-mounted small ducts and outlets, removes up to 30% more moisture than conventional air conditioning systems, and provides even room temperatures without cold air pockets and drafts.

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8) Can the heating and cooling systems be installed in an existing house?

Yes, on a case-by-case basis. After a brief interview is completed, a technician would have to visit the site to make sure that the installation is technically feasible.

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9) We want warm floors just in our bathroom, can you do that?

We can, but unless you already have a warm water radiant system with an existing boiler, it generally is not cost-effective to install a separate heating system for a small area. However, if you are building a large addition to an existing structure, a separate hydronic system may be a wise choice.

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10) Do you service heating or cooling systems you did not install?

No, we don't.

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11) We have some health problems and heard this is a good heating system? Why?

There is no healthier or more comfortable heating system available. In-floor radiant heating provides heat where the human body most wants it. Our bodies prefer warm feet and cool heads. Because radiant heat warms objects rather than air, the air is not dried out and you enjoy a higher environmental relative humidity, which allows your nasal passages and bronchial passages to function better. Our clients uniformly report that they are healthier and more comfortable with radiant heating systems in their homes. Generally, a radiant heating system permits a lower thermostat setting for comfort. Lower room temperatures also reduce the biological activity of molds and mildew.

Radiant heat also provides a pleasantly constant temperature. The hot and cold spots that are commonly experienced with convective heat are a thing of the past. Heating by convection means the air is warmed first, then the air warms the objects in the environment¾ a much less efficient form of heating. Because warm air rises and cool air falls, with convective heating you have just the opposite of our body’s preferred treatment: cold feet and warm heads. Many modern houses are designed with high ceilings, making it virtually impossible to comfortably heat by convective means.

Living in a home with radiant heat is like having a comfortable spring day indoors all through the winter. The heating system disappears. It is designed to set and forget. You are aware only of your comfort, not of the heating system.

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12) How do I get a proposal?

The process begins with a phone call. A short conversation gives us information about the suitability of our systems for your project. We can also discuss an estimated, "ballpark" price. If both suitability and approximate price are agreeable to both parties, we then schedule a Needs Assessment meeting. At the appointed time you bring your completed building plans and all your questions. Our knowledgeable client services staff works through a comprehensive checklist to gather information about your project while also answering any questions that you might have. We pride ourselves on giving you valuable information about building an exemplary home, the result of many years’ collective experience in the building trade. The information gathered is written into a comprehensive report and sent to the engineering desk. A preliminary design is drafted and a price derived. The particulars of the project are crafted into a detailed proposal and sent to the client. If there are questions or concerns, the client makes notations on the proposal and returns it. We clarify and reissue the proposal. This process is followed until both parties are satisfied with the document. The client then signs one copy and returns it with a 50% deposit. At that time we have a contract and the project is put into the installation queue.

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13) Is there a charge for the proposal?

We do not charge for the proposal or Needs Assessment meetings. There are no additional or hidden charges other than those clearly delineated in the proposal.

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14) How much does this heating system cost?

An estimated price for a normal installation can be calculated between $7.50 and $8.00 per square foot of heated space for both in-floor and radiant panel installations. Other complexities involved in a project will result in additional charges. Air quality systems are assessed and priced separately.

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15) Can I pay on time?

We do not finance our contracts. Usually, a 50% deposit is due at the time of contract, 25% due with the installation of the boiler, and the final 25% due at the completion of the job.

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16) How do the consultations work and what is your fee?

On a case-specific basis, we sometimes agree to consult for homeowners or builders on a building project. The cost and terms are offered on the same basis. If you are interested in a consultation on your project, please submit a written explanation of your project and circumstances with as much detailed information as possible.

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17) How much will the heating system cost to operate? Is it cost effective compared to other systems?

Studies have shown that compared to electric heat, our systems can cost 30% – 50% less, depending on the efficiency of your structure. Obviously, if your house is not very air tight, the heating efficiency is reduced.

There are several reasons for the higher efficiency of our systems:

Radiant heat warms objects directly, thus there is less heat loss than convective heat.

Our boiler is natural gas or propane fired. Natural gas is the least expensive fuel available, with propane costs being only slightly higher.

Our boiler has one of the highest efficiency rating of any boiler in its class.

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18) I’ve heard about sick building syndrome and don’t want that to happen to my home. What can I do?

Sick building syndrome usually occurs in commercial buildings with inadequate ventilation systems. We recommend a simple system of ventilation using building physics, that ensures a constant supply of fresh air, with a minimum of heat loss and a minimum of moisture-laden air retained in the structure to cause mildew and other unhealthy environmental conditions.

By installing high efficiency, near-silent continuous running fans in bathrooms and laundry rooms, the moist air is evacuated before it has a chance of penetrating into the rest of the house. Simple and ingenious, pressure regulated, non-electric Swedish vents are installed at opposite ends of the house¾ often in bedrooms. As the fans in the bathrooms remove moist air, the Swedish vents allow in only the required make-up air and no more. This system is an elegant and efficient means of providing healthy air movement, without drafts, and abundant fresh air with a minimum of heat loss. It is an intelligent way of regulating air quality in an efficient, airtight home.

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19) What if the tube breaks in the floor?

In 13 years of installing in-floor systems, the only occurrences we have seen of any tubing breaks have been the result of tradespeople hammering or punching holes where they shouldn’t be. Though unfortunate, even those punctures can be repaired. There have been no other breaks to our knowledge.

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20) What can be done to prevent the tubing in my floor from freezing in the event of a power outage?

There are two strategies that are recommended, especially if you travel in the winter and plan to leave your house unattended:

We can inject antifreeze that is a food grade substance, propylene glycol, right into the tubing loops. The cost is usually $200 to $300. It can be injected at the time of installation or any time thereafter.

Many clients chose to install an automatic backup generator. There are several local companies who specialize in these systems. If you don’t travel in the winter and you want to keep costs down, you can purchase a manual-ignition camp generator and have it professionally wired into your electrical system.

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21) How much electricity does the heating system require?

Others supply a dedicated 15-20-amp circuit for the installation of the boiler. However, the only electricity required by the boiler is for the controls and pump. A separate small pump and electronic controls operate the warm water circulation system.

If you are calculating how much electricity is necessary for emergency backup, 5 amps will be more than adequate.

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22) How do you install the tubing?

We embed the tubing in concrete. There are two kinds of installations:

A) The first is a slab on grade, directly on the ground:

the contractor does the following:

lays a bed of gravel

puts down a layer of 1 ½ - 2 " rigid foam insulation

covered with a high-quality, taped, reinforced, moisture barrier called Moistop

lays a flat course of 6 x 6 10/10 woven wire mesh

We tie the tubing to the wire mesh, carefully following the engineer’s design.

Then the contractor has 4" slab of concrete poured by others. We also recommend he or she insulate the edges of the slab to prevent heat loss.

B) The second is a thinslab, on a second or third story:

We staple the tubing to the subfloor.

A 1½ inch thinslab of concrete is poured and finished (by others) on top of the tubing.

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23) What are the structural requirements for concrete on an upper floor?

The joist structure must be strong enough to handle an extra 10-12 pounds per square foot of imposed load.

The walls must be double plated to provide space for tubes, concrete and a screed mark for the concrete finishers.

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24) What kind of tubing do you use?

The Wirsbo tubing we incorporate in our designs has been used in Europe for over 25 years, with a remarkable track record for reliable service. It is the unqualified leader in the industry. Extensively tested under high temperature conditions, the tubing features an oxygen diffusion layer, which prevents oxygen from entering the system and contributing to corrosion.

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25) How far apart are your tubing runs?

We generally lay them one foot apart.

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26) I heard boilers are dangerous. How safe is the boiler you use?

We use the Endurance boiler, one of the safest and smartest boilers on the market. It has a built-in microprocessor that guarantees overall performance by monitoring the boiler, tank and flow temperatures. The Endurance is a direct venting boiler. It draws combustion air from the outdoors rather than using interior, heated house air. There is no exchange of air with the interior of the house.

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27) How much space does the boiler take? Do I need a mechanical room? Is there anything else it needs?

The boiler, manifolds and piping usually require only a 4’ x 2½’ space. The boiler itself is very compact with an 18" x 18" footprint. Because it is extremely quiet, it doesn’t require a separate boiler room. Many clients have the boiler installed in laundry rooms or closets.

It vents horizontally and thus requires placement next to an exterior wall. The outside vent is small and inconspicuous, but should be placed away from living spaces such as decks, patios, open windows, etc.

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28) Do I need a hot water heater?

No. The boiler supplies all of your normal domestic hot water needs. It produces 130 gallons of hot water per hour on demand.

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29) Do I have to heat the whole house like I do with my forced air system?

No. All of our systems are zoned. Depending on your usage, it is possible to install a separate thermostat in every room. Our Needs Assessment process helps you determine how many zones are necessary.

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30) What are European hydronic panel radiators?

We use Buderus radiators. They are high quality, wall-mounted, efficient, German-made radiators with individual Danish-made controls. If you are thinking of the old, freestanding, clunky radiators that consumed space, made lots of noise and offered only on-and-off controls, think again. The Euro-radiators are a small, sleek, attractive, quiet, and offer superb individual thermostatic controls.

They heat up and cool down very quickly, which makes them an ideal heating application for bathrooms, bedrooms, dressing rooms, and mud porches. Because the radiators offer approximately 25 percent convected heat, they are perfect under towel racks and coatracks. Imagine the luxury of warm towels and coats on those cold winter days. They are also the obvious radiant heating solution in preexisting homes. In fact, some of our clients like them so much, they’ve chosen radiators over in-floor heating in their new homes.

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31) What kinds of flooring can we use with in-floor heating?

All types of flooring treatments are workable with in-floor heating. The following is a brief outline of flooring considerations.

Hardwood flooring: Pre-finished floating hardwood floors are often the favorite. Conventional hardwood flooring requires a one or two-course layer of plywood to provide a nail base and thus is more expensive.

Tile: A great heat conductor and a natural for in-floor heating.

Concrete: Rapidly growing favorites are the painted, stained, and molded concrete finishes. Inexpensive, practical and, depending on the artist, can be aesthetically superb.

Carpeting: Refrain from insulated carpet pads and highly insulating carpet materials for maximum heat efficiency.

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